-
Up to 14 days before
Free refund of the purchase price. In individual cases, 2% of the purchase price may be retained for costs already incurred.
-
Up to 7 days before
Refund minus a 2% cancellation fee, at least 10 €, or a free rebooking or transfer onto a voucher.
-
Up to 3 days before
Free rebooking or transfer of the games onto a voucher.
-
Up to 24 hours before
Transfer onto a voucher for 50% of the original value.
-
Less than 24 hours before
No refund.
The conditions at the time of your booking apply.